Refund policy

Products on Holdure are sold and shipped directly by the brand or retailer named on each product page (the "seller"). Each seller has its own return terms, and the terms of the seller who shipped your item apply to your return.

Starting a return
To ask for a return, email us at support@holdure.com or use our contact form. Include your order number and the item you would like to return. We will check the seller's return terms, let you know whether the item is eligible and send you instructions, including the address to send it to. Please do not send items back before we confirm, because returns go to the seller, not to Holdure. Items sent back without an approved return may not be accepted.

Intimate products
For hygiene reasons, many sellers do not accept returns of intimate products that have been opened or used. This does not affect items that arrive damaged, defective or incorrect.

Damaged, defective or wrong items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or not what you ordered. A photo of the item and its packaging helps us resolve it with the seller quickly.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will let you know once the seller has received and inspected your return, and whether the refund was approved. Approved refunds are issued to your original payment method. It can take some time for your bank or card issuer to process and post the refund. If you have not received an approved refund after 15 business days, please contact us at support@holdure.com.